Privacy Policy for xelorivana.world
Your privacy is important to us at xelorivana.
Introduction to our privacy practices
This policy describes how xelorivana collects, uses, and protects your personal information when you use our services or visit our website.
We are committed to maintaining your privacy and complying with relevant Australian privacy laws.
How we collect your data
We collect personal data directly from you and automatically through your use of our website or services.
Information you provide directly
- • Contact details you enter, such as your name and email.
- • Details you provide when requesting a consultation or service.
- • Feedback or communications you send our team.
- • Documents or forms you upload as part of our process.
- • Any preferences or settings you choose.
Information collected automatically
- • Device details and browser type.
- • IP address and location data.
- • Usage patterns and site visits.
- • Cookie and tracking technologies.
- • Interaction with site features.
How we use your information
Your data is used to provide services, manage your account, and improve your experience.
- • Responding to your enquiries or requests.
- • Providing financial planning services.
- • Improving our website and services.
- • Managing your preferences or account.
- • Communicating important updates.
- • Complying with legal obligations.
- • Ensuring site security and integrity.
Our commitment: We apply strict safeguards to protect your data and only use it for legitimate business purposes.
Sharing your information
We do not sell your data. Information may be shared with trusted service providers as required to deliver our services.
Our service providers
Service providers are required to protect your data and act only under our instructions.
Legal obligations and disclosures
Your information may be shared if required by law or regulation.
Anonymous statistics
We may use aggregated, non-identifiable data for analytics or reporting.
Your privacy rights
You have rights to access, correct, delete, or object to the use of your data. Contact us to exercise these rights.
- • Request access to your data.
- • Ask us to correct inaccurate data.
- • Request deletion of your data.
- • Request a copy of your data.
- • Object to specific data processing.
- • Restrict certain uses of your data.
Contact us for privacy requests or questions about your rights under this policy.
How we protect your data
We use technical and organisational measures to protect your information from unauthorised access or misuse.
Technical security measures
- • Data encryption for sensitive information.
- • Regular security updates and monitoring.
- • Secure access controls for our systems.
- • Firewalls to protect data storage.
Organisational security measures
- • Staff training on privacy protocols.
- • Clear data handling procedures.
- • Restricted access to personal data.
- • Review and audit of privacy policies.
How long we keep your data
Personal data is retained only as long as necessary for service delivery or legal obligations.
- • Kept for active accounts.
- • Stored for service improvements.
- • Retained for client support.
- • Maintained for compliance.
- • Kept with consent only.
You may request deletion of your data at any time.
International data transfers
If data is transferred outside Australia, we ensure appropriate safeguards are in place.
- • Standard contractual clauses.
- • Data processing agreements.
- • Secure transmission protocols.
- • Provider due diligence checks.
Cookies and tracking technologies
We use cookies to improve site functionality, analyse trends, and remember preferences.
Types of cookies used
- • Enable site functions.
- • Monitor site usage.
- • Remember your preferences.
- • Improve your experience.
You can manage cookies through your browser settings.
Policy updates and changes
We may update this policy. Please review regularly for any changes.
- • Website updates.
- • Email notification (if applicable).
- • Client portal alerts.
- • Public posting on our site.
Significant changes will be communicated clearly.
Contact us about privacy
For privacy-related enquiries or requests, contact us below.
xelorivana
125 Stirling Street, Perth, WA 6000 Australia
Phone: +61 7 3258 9514
Email: content@xelorivana.world
Updated: September 20, 2025
Effective: September 20, 2025